Series
The Last Mile of Identity
Where identity actually breaks: the gap between a deployed product and identity under control, and why no one owns it.
The Rational Refusal: Why the Only Party Who Can Own the Mile Won't
The MSSP is the only party structurally able to own the last mile of identity — and it rationally refuses, because today the deal is unbounded liability for systems it doesn't control, on margins that don't price catastrophe. The refusal, not laziness, is why the mile stays ownerless.
Accountability Doesn't Automate: A Responsibility Map for the Agent Era
In the agent era the thing that fails is increasingly a non-human identity — and the defining property of a non-human identity is that no one owns it. A map of who's accountable when identity breaks, and why the honest answer is nobody.
75/25: The Quarter That Won't Automate
AI is automating the productized three-quarters of identity work and barely touching the operational quarter — the one with no owner. It doesn't pave the last mile. It lengthens it.
The Last Mile of Identity: The Thesis
Identity systems get 'deployed' and still don't work, because the work that makes them work has no owner. The thesis, drawn from a decade of incidents.